Salesforce unveils its vision of AI agents to help every business

Date:
Fri, 13 Sep 2024 11:28:00 +0000

Description:
Salesforce says AI copilots and chatbots are outdated Agentforce promises independence free of human input.

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Salesforce has launched Agentforce, a suite of artificial
intelligence-powered agents designed to improve productivity and efficiency across sales, marketing, commerce and customer service.

The generative AI bots will be able to carry out tasks independently,
reducing the need for human supervision and improving overall business
output.

The company says Agentforce marks a major milestone in artificial
intelligence developments, progressing from human aids to more powerful
tools. AI wont replace human workers, but will Agentforce?

Agentforce represents the Third Wave of AIadvancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success, noted Salesforce CEO Marc Benioff.

Benioff distanced Agentforce from now-familiar artificial intelligence tools
, referring to copilots and chatbots as outdated because they rely on human requests.

Salesforces initial set of AI agents will focus on roles like sales reps, service agents, personal shoppers and sales coaches.

Agentforce is designed to carry out many of the early stages of an
interaction before producing a summary for a human agent to review and take further steps.

Despite the apparent threat, Salesforce believes Agentforce will free up
human workers to focus on more rewarding workloads.

Besides a series of out-of-the-box agents based on Salesforces Atlas
Reasoning Engine, customers can also customize and deploy their own agents with a low-code builder.

General availability for Agentforce for Service and Sales is slated for October 25, with some Atlas Reasoning Engine components arriving in February 2025. Salesforce confirmed that Agentforce pricing starts at $2 per conversation. More from TechRadar Pro These are the best AI writers Boost efficiency in other areas with the best productivity tools Salesforce
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Link to news story: https://www.techradar.com/pro/salesforce-unveils-its-vision-of-ai-agents-to-he lp-every-business


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