A Meta Quest 3 bug has made the headset unusable for many, but a fix is coming
Date:
Thu, 21 Mar 2024 12:15:38 +0000
Description:
Affected by the Meta Quest 3 USB-C port warning bug? A solution is on the
way, but we don't know when it'll arrive.
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If you haven't yet installed Meta Quest 3 update v62 , you might want to keep it that way for a while longer. Thats because some users who have downloaded the update, which was released last month, have been plagued by an annoying warning popup telling them theres dust or debris in their USB port, when this isnt the case.
What makes this popup especially annoying is that even if you try to dismiss the erroneous warning itll reappear again and again, leaving the headset feeling essentially worthless according to some disgruntled Meta Quest 3 customers.
Its not clear what's causing the issue I havent seen the popup at all, and Ive been using my Quest 3 every single day for my VR fitness experiment , and anecdotal accounts from social media suggest that even if two people are
using the headset in similar ways, one may see the popup while the other doesn't. But now theres some potentially good news from Meta. We suggest only using official Quest 3 chargers (Image credit: Meta)
On the main Meta Community Forum page where people have been sharing their experiences, an official Meta Quest Support moderator has shared an update saying Issue Replicated. Fix In Progress.
While this is great news for the many Quest 3 users annoyed by the bogus
USB-C port warning, the moderator stressed that the team doesnt yet have a timeline for when a fix will be available just that they've been able to replicate the issue, and have started to test possible solutions.
This vagueness has resulted in undertandable annoyance amongst those affected
especially those who have been having troubles with the warning message for over six weeks since v62 rolled out. In the forum thread linked above, weve seen people threatening to never buy Meta VR tech ever again, recommending that people file chargebacks on the credit card they bought the headset with, and generally venting their frustrations with the issue.
If youre in this boat, is there anything you can do? What can you do to avoid the Quest 3 bug? Can the bug be avoided? (Image credit: Meta)
As we said above, because theres no obvious cause for this issue its tough
for us to recommend what you can do to avoid it. The main piece of advice we can give is not to update to v62 if you havent already.
If you've already updated to v62, based on what we've seen on the community thread wed suggest only using the official Meta Quest 3 charging cable with your headset, as some people have suggested that third-party cables have been a cause of their problems. Wed also recommend using for headset for
standalone experiences rather than wired ones to avoid setting off the popup.
If the popup is appearing for you, however, then there doesnt appear to be much you can do beyond trying to push through it. Weve seen some people say
it only appears when their headset is 80-100% charged so you might have success if you don't fully recharge your Quest 3 between sessions and some people have said rebooting their device caused it to go away (though others have said it had zero effect).
Unfortunately, these are the best solutions we can come up with until Meta releases a proper update, so hopefully one isnt too far away although given the vagueness of the timeline Meta has offered, who knows how long we'll be waiting. You might also like A cheaper Meta Quest 3 might be coming, but it won't look like the leaks Mark Zuckerberg thinks the Meta Quest 3 is better than Vision Pro Apple Vision Pro unlikely to reach 'ideal form' until fourth-gen model
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Link to news story:
https://www.techradar.com/computing/virtual-reality-augmented-reality/a-meta-q uest-3-bug-has-made-the-headset-unusable-for-many-but-a-fix-is-coming
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