Bing-related backlash: Microsoft pulls advertising after complaints

Date:
Tue, 29 Aug 2023 16:38:08 +0000

Description:
Users of non-Microsoft products met with targeted ads begging them to switch, and it seems Microsoft has heard their pleas to be uninterrupted (for now).

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After a heavy-handed ad push targeting users who use a default search engine other than Microsoft Bing, it appears that Microsoft has put a pause on it.

Both Neowin and Windows Latest reported in recent articles that theyve been seeing an increasing number of ads for Bing and Edge while using Windows 10 and Windows 11 .

Many users have been seeing repeated ads trying to herd them over to
Microsoft products (like Bing search ) while using the Google Chrome browser (which, rather unsurprisingly, uses Google as the default search engine).
Some have even apparently been bugged by these ads while playing games. As detailed by Windows Latest, the new ad was a pop-up that appeared in the
lower right corner of the desktop screen, persistently showing up over a number apps and games.

This pop-up would try to convince Chrome users to consider using Bing as
their default search engine, touting the benefits of Bings AI chat, as well
as highlighting Microsoft Rewards.

Microsoft Rewards is the companys loyalty program, and offers rewards in exchange for use of Microsoft Edge and Bing for things like searching, buying apps and games, and playing Microsoft games. We've looked at how Microsoft Rewards compares with other tech rewards schemes. (Image credit:
Shutterstock) Microsoft backtracks

Now, according to a statement obtained by Windows Latest, a Microsoft spokesperson has confirmed that Microsoft is conscious of the Bing ad campaign, including the pop-up over appearing over the top of games (which seemingly overrode notification settings), and that the tech giant has paused the adverts while it looks into the situation. Windows Latest reports that
the adverts appear to have indeed stopped popping up.

The suspected overriding of notification settings such as focus-assist ,
which targeted users of Google Chrome and Google Search specifically, is particularly concerning. This ad would appear over and over, ignoring the users wishes. Clearly, users who have decided to go with Googles products, rather than Microsofts, wont be too happy being constantly bugged about changing their mind.

Further digging by Windows Latest has shown that the recurring notification
is tied to an executed process named BGAUpsell.EXE '' thats linked to Microsoft Bing Service 2.0, which is intended to prop up Bing in the
operating system.

The file has a line reference named IsEdgeUsedInLast48Hours, which probably does what it says on the tin and notifies the system if Microsoft Edge hasnt been used in the last forty eight hours.

Theres further speculation that Microsoft is capable of detecting whether Google Search (or any search engine in general) is used actively on a Windows device, allowing it to target those who choose to use a browser or search engine that isnt made by Microsoft. One ad highlighted that Edge has all the features of Chrome ( as its based on Google's own Chromium ) but with Microsofts improved security ( an interesting and possibly debatable claim ). (Image credit: Microsoft) Users left frustrated

It makes sense to me that people are annoyed with Microsofts nagging. Neowin calls Microsoft desperate and the marketing tactic aggressive, and I find it hard not to agree. That said, Microsoft isnt the only one guilty of this sort of forceful advertising.

For example, Google engages in similar strategies , presenting Google recommendation pop-ups when a user visits YouTube, Gmail, or some other
Google services in the Edge browser.

Hopefully Microsoft at least rethinks how it advertises its products without coming across as too pushy, and Google follows suit.

Users should be allowed to use the browser and search engine of their choice in peace. I wonder how long the halt in advertising will be and, most of all, I hope Microsoft takes note of users relief during the pause.



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Link to news story: https://www.techradar.com/computing/search-engines/bing-related-backlash-micro soft-pulls-advertising-after-complaints


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