People are buying the Oculus Quest 2 just to access locked Facebook accounts

Date:
Thu, 05 Aug 2021 10:14:40 +0000

Description:
Facebook users are buying Oculus headsets just to access customer service.

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Would you spend hundreds on a high-tech VR headset just to restore your
hacked Facebook account?

Thats a method some Facebook users are resorting to, after becoming
frustrated by the social media platforms seemingly unresponsive complaints system and attempting to gain access to their locked accounts by other means namely, by buying an Oculus Quest VR headset.

The news comes from NPR , which spoke to a man with a hacked Facebook account unable to reach customer service via the companys standard complaints channels. Brandon Sherman, of California, then purchased an Oculus Quest 2 headset which costs in the region of $299 / 299 / AU$479 quoted its serial number, and heard back right away. Oculus Quest VR headsets are now blighted by Facebook ads Oculus Quest will work with Steam Deck for VR on the go Everything we know about the Oculus Quest 3

Thats because the Facebook-owned VR company has its own customer support system, but one which ultimately remains tied to the larger Facebook infrastructure. After contacting Facebook customer service via Oculus
Support, Sherman was able to restore his locked social media account.

He plans to return the unopened Quest 2 device, NPR says, but the loophole which surfaced on a Reddit forum doesnt seem to have worked for everyone, so thats worth bearing in mind before you, too, shell out big money for the sake of a dastardly Facebook hacker. Analysis: Connect with friends but no one
else

The fact that some Facebook users are forced to take such desperate and expensive measures speaks to the inadequacy of the platform's automated complaints procedure, and reflects similarly-impersonal assistance systems in place within other large corporations.

At present, should Facebook users wish to regain access to a locked account, theyre asked to upload a copy of their driver's license or passport to prove their identity. But after doing so multiple times, nobody got back to Sherman and multiple other NPR interviewees.

Whats more, Facebook doesnt offer phone support, so users seeking help with issues like hacked accounts are left with few options.

On its own support site , Facebook claims the Covid-19 pandemic has played a part in its poor response rate of late. We have fewer people available to review IDs because of the coronavirus pandemic, it says, adding that those reviews may take longer than usual as a result.

But thats not the only issue at play here. Why are so many people in need of Facebook support in the first place, and why are there so many hackers?

Though Facebook doesnt publish figures on the issue, its thought that hackers have increased in the years following recent US elections and the global pandemic, with individuals attempting to steal Facebook accounts to spread disinformation.

How the company deals with the growing issue remains to be seen, but its
clear that Facebooks current complaints procedure isnt fit for purpose even if we are big fans of the Oculus Quest 2. The Oculus Rift S is dead, long
live the Oculus Quest 2

Via The Verge



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Link to news story: https://www.techradar.com/news/people-are-buying-the-oculus-quest-2-just-to-ac cess-locked-facebook-accounts/


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