PSA: Telstra customers on NBN 100/40 will lose their fast upload speeds

Date:
Wed, 08 Sep 2021 05:25:28 +0000

Description:
Telstra NBN customers on legacy 100/40 plans are being moved to its 100/20 option, but weve found alternatives.

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Yesterday brought bad news for what Telstra is calling a small number of its NBN customers as reported in the Sydney Morning Herald , the telco is discontinuing its NBN 100/40 speed option, and automatically moving customers signed up for this legacy plan onto its NBN 100/20 offering, cutting their maximum upload speeds in half from 40Mbps to 20Mbps.

Telstras NBN 100/40 plan technically hasnt been available to sign up for
since early 2020, and even prior to this, customers had to jump through a few hoops to get it.

To access the tier, Telstra customers had to first sign up for an NBN 50/20 plan and then pay an extra AU$30 a month to add-on a speed boost pack, which gave them a download speed of up to 100Mbps and an upload speed of 40Mbps.
All up, it cost those customers AU$120 a month.

Telstras current NBN 100 plan , which all existing 100/40 users will be migrated to, gets you downloads of up to 100Mbps and uploads up to 20Mbps for AU$110 a month.

TechRadar contacted a Telstra spokesperson and was told the number of customers affected by the removal of the 100/40 tier is small.

This recent change to move customers to the 100/20 plan is part of our continued push to simplify the number of plans we have available, Telstra said. NBN plans : compare providers and best deals at every speed Fastest NBN plans : compare 100Mbps internet and above Cheap NBN plans compared : the
best internet deals in Australia Our take: Alls fair in love and NBN

The move from Telstra isnt unheard of in the Australian telco space; many internet providers only offer a limited subset of NBNs tiers and the 100/40 option is a premium one thats only available from a handful of companies.

On the other hand, many Aussie telcos and ISPs have a policy of allowing customers to stay on grandfathered plans like these (for both internet and mobile plans) even though a service can no longer be purchased.

In this case, while Telstra might no longer want to support 100/40 plans, NBN Co hasnt stopped offering the product, so its certainly still available... a point driven home by the fact that many ISPs still offer 100/40, including: Superloop 100/40 : AU$79.95p/m (first 6 months, then AU$98.95p/m) MyRepublic 100/40 : AU$95p/m (first 6 months, then AU$105p/m) Exetel 100/40 : AU$105p/m Aussie Broadband 100/40 : AU$109p/m

The NBN landscape is a confusing one for less tech-savvy customers to navigate, so we can understand Telstras desire to clean up its plans to
create a more straightforward product offering.

Theres no denying that while Telstra customers on 100/40 legacy plans will
end up paying a little less (AU$10 a month less, to be exact), theyll also be getting a lesser service (20Mbps upload instead of 40Mbps).

Whether thats a good deal will, of course, depend on each households specific needs. For those that do feel put out, the NBN market is thankfully a competitive one, meaning there are plenty of 100/40 alternatives that exist for the same price (or less) so nows looking like a great opportunity to reassess your provider. Telstra NBN plans : every option from Australia's top telco compared



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Link to news story: https://www.techradar.com/news/psa-telstra-customers-on-nbn-10040-will-lose-th eir-fast-upload-speeds/


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