ACCC has found more NBN customers are moving to small providers heres why

Date:
Tue, 22 Feb 2022 02:07:17 +0000

Description:
The ACCC reports consumers are slowly moving away from the major telcos, here are the smaller ISPs you should consider.

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Smaller internet providers are winning a higher share of NBN customers, a report by the Australian Competition and Consumer Commission (ACCC) shows, with consumers slowly moving away from the major telcos.

We are glad to see continued growth from smaller NBN providers, says the
ACCCs commissioner Anna Brakey. Their presence in the market keeps pressure
on the big four of Telstra, TPG, Optus and Vocus to maintain a high quality, competitive service, she said.

Brakey offered an explanation as to what was causing the shift: Some smaller providers are offering consumers different options to meet their specific needs, such as tailored plans and discounted pricing options, network performance graphs, Australia-only call centres and gamer-optimised plans,
she said.

Heres a look at some smaller internet providers: What smaller NBN providers are Australians moving to, and why?

The ACCCs report reveals that Superloop and Aussie Broadbands customer base
is growing, with Aussie Broadband in particular seeing a jump from 5.1%
market share to 5.6% in the December 2021 quarter.

As indicated by the consumer watchdogs commissioner, Aussie Broadband is one such ISP that has Australian-based customer support, and offers the ability
to build your own NBN plan should you want to. That includes tailoring download and upload speeds, and choosing whether you want unlimited data or a set cap.

Superloop offers Aussie-based support seven days a week, but wed argue its also winning customers by offering discounts of up to AU$20 a month on all of its NBN plans . Its fastest NBN plans in particular have excellent typical evening speeds, making Superloop an appealing choice for busy households and gamers.

MyRepublic is another small provider thats giving consumers more control of their NBN plan, as it offers optional add-ons such as a static IP, while its
' Gamer Pro ' add-on optimises network traffic for gaming and comes with a static IP as standard. MyRepublics also earning favour for its discounted NBN plans, making them the cheapest provider in the NBN 100, NBN 250 and NBN 1000 speed tiers. Cheap NBN plans : best internet deals in Australia compared



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Link to news story: https://www.techradar.com/news/accc-has-found-more-nbn-customers-are-moving-to -small-providers-heres-why/


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