'Its a huge worry for business leaders': Report warns shadow AI could be causing major issues at businesses everywhere

Date:
Thu, 18 Jun 2026 14:05:00 +0000

Description:
Business travellers are desperate to use AI to help them prepare for trips, but they're being forced to use public chatbots.

FULL STORY ======================================================================Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter 75% of UK business travellers would use, or have used, unapproved AI tools Many aren't happy with the tools they're given, some aren't even given any Workers don't want to use other tools they just want AI to be integrated New data from SAP Concur has apparently confirmed employees are still ignoring company policies, with
three in four UK business travellers using (or would use) unapproved AI
tools.

Data from the company's Global Business Travel Survey shows that, while organizations are investing heavily in AI, they're not giving workers access to the right tools. As a result, employees are opting to use other, more suitable alternatives and often prefer publicly available chatbots such as ChatGPT and Gemini. Latest Videos From Watch full video here: Shadow AI is an even bigger issue among travelling workers Two in five (43%) said they use unapproved tools because they prefer different options to what they're provided, but one-third (32%) say their organization doesn't even offer any
AI tools to support planning or booking travel, forcing them to look elsewhere.

The data shows that remote workers (81%) are more likely to use shadow AI
than office-based employees (71%), as are younger workers like Gen Z (79%)
and Millennials (76%) compared with Gen X (62%) and Boomers (49%). You may like Many firms don't know what their workers are sharing with AI tools New study claims most of us are now using unauthorized AI tools at work More and more businesses are struggling to deal with 'uncontrolled' AI

As for what employees are looking for when it comes to AI supporting their travel needs, the biggest use case is planning itineraries (37%). Tracking expenses (30%), assessing travel risks (26%), making changes to their trip (24%) and completing expense reports (21%) are also common use cases for the productivity-boosting technology.

But business leaders already know the scale of the problem 100% of CFOs are concerned about shadow AI in business travel, the report found. Are you a
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"Leaders must educate workers on the risks and provide T&E tools that deliver the desired level of AI support," EMEA VP for Concur Travel Paul Dear noted.

Looking ahead, the fix must come from organizations workers clearly aren't too keen on having to navigate to third-party tools, and are doing it out of necessity. More than a third actually want their AI tools integrated into their productivity software (38%), communications platforms (36%) and CRM systems (32%). Follow TechRadar on Google News and add us as a preferred source to get our expert news, reviews, and opinion in your feeds.



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Link to news story: https://www.techradar.com/pro/its-a-huge-worry-for-business-leaders-report-war ns-shadow-ai-could-be-causing-major-issues-at-businesses-everywhere


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