Broadcom says complaints about VMware rising prices, subscriptions are unfair

Date:
Wed, 03 Apr 2024 10:00:19 +0000

Description:
Despite efforts by Broadcom-VMware execs to address customer dissatisfaction, many organizations are still unhappy.

FULL STORY ======================================================================

Ever since Broadcom finalized its acquisition of VMware late in 2023, the virtualization company has undergone some pretty seismic shifts and controversial changes, including the termination of perpetual licenses.

Complaints about the rising costs associated with being a VMware customer or partner under Broadcoms leadership have been widespread, even prompting calls for regulatory intervention regarding the companys decision to move to a subscription-only model.

Previously acknowledging customer concerns, Broadcom is now asserting that complaints about its changes have been unfair. Broadcom defends its VMware changes again

In an interview with The Register , Sylvain Cazard, president of Broadcom Software for Asia-Pacific, said that the complaints had been unwarranted because customers using two or more components of VMware's flagship Cloud Foundation will end up paying less. Cazard also noted that the new pricing includes support.

Despite Broadcoms efforts to address widespread concerns, industry groups representing European companies have urged regulatory action against
Broadcoms alleged unfair practices and changes.

In a joint letter to European Commission President Ursula von der Leyen, Vice President Margrethe Vestager, and European Commissioner Thierry Breton, Beltug, Le Cigref, CIO Platform Nederland, and VOICE e.V. expressed several concerns.

The organizations opposed steeply increased prices, non-fulfilment of
previous contractual agreements, disallowing reselling of licenses, refusing to maintain security conditions for perpetual licenses, (re)bundling of licenses, leading to higher costs, a shakeup of the ecosystem of VMware resellers and partners, and a loss of knowledge.

The letter asks for the Commissions perspective and guidance on what courses of action are open.

Regardless of efforts by Cazard, Prashanth Shenoy , or CEO Hock Tan to tame customer dissatisfaction, many have already been left to reassess their place as a VMware customer or partner.

TechRadar Pro invited Broadcom to share further comments about the
widespread disgruntlement and the latest letter addressed to the European Commission, but the company did not immediately respond. More from TechRadar Pro Weve rounded up the best cloud hosting providers Fancy an upgrade? Consider one of the best workstations VMware by Broadcom reportedly offers olive branch to some cloud providers



======================================================================
Link to news story: https://www.techradar.com/pro/broadcom-says-complaints-about-vmware-rising-pri ces-subscriptions-are-unfair


--- Mystic BBS v1.12 A47 (Linux/64)
* Origin: tqwNet Technology News (1337:1/100)