A wave of PlayStation users have had their accounts permanently suspended without explanation

Date:
Tue, 05 Dec 2023 11:49:44 +0000

Description:
A number of PlayStation users have reported that they've been hit with permanent suspensions on their accounts, seemingly out of nowhere.

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A number of PlayStation users have taken to social media to report that their PlayStation accounts have seemingly been hit with permanent suspensions, with no explanation as to why.

Highlighted by The Verge , it seems that many were hit with the issue for the first time yesterday (December 4). On Twitter/X, user @michaeldhaliwal - one of those affected by the issue - shared the error message which is shown when they attempt to log into their account, which reads: This account is permanently suspended from PlayStation Network due to violations of the PlayStation Network Terms of Service and User Agreement.

Furthermore, @michaeldhaliwal shared an alleged PlayStation Support chat interaction, in which they asked what theyd done to warrant a suspension, noting: I dont interact online with random people or speak with people I dont know on chat, so Im really confused as to what Id violate. However, despite apologizing for the inconveniences, the support agent stated that we cannot provide further commentary with regards to this case. The user also states that theyre unable to submit an appeal in an attempt to revoke the
suspension. Without any notice, @PlayStation / @AskPlayStation permanently banned me from the #PlayStation Network. No one knows why! I don't have a chargeback, I can't appeal & no response to suspension status. CS says to create a new account & disconnected me.#sony #psn #gaming #ps5 pic.twitter.com/YdoeHM76Iv December 4, 2023 See more

Meanwhile on ResetEra , user ShabbadooJr was reportedly told their account
was suspended because fraud was detected but alleges that they havent made
any chargebacks, nor have they (to their knowledge) had any credit cards stolen. On Reddit, many other users have been replying to an old thread reporting that theyve been suspended, too, with most alleging that they were given no official reasoning at all, and also adding that they're unable to appeal the decision.

At the time of writing, Sony hasnt publicly responded to these reports, but TRG has reached out for comment and will provide an update if we receive one.

If youre a PlayStation 5 owner looking for some new games to play, you can find some amazing recommendations on our list of the best PS5 games . You can also enhance your gaming experience with one of our recommendations for the best PS5 controllers .



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Link to news story: https://www.techradar.com/gaming/playstation/a-wave-of-playstation-users-have- had-their-accounts-permanently-suspended-without-explanation


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