Rackspace experiences a rather embarrassing cloud shortage

Date:
Fri, 01 Dec 2023 14:00:33 +0000

Description:
Rackspace is frantically replacing drivers with higher-capacity counterparts, but even thats presenting problems.

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Cloud computing company Rackspace ran out of space last month, affecting customers in its London region, and many are still paying the price with the company confirming continuing service degradation.

Rackspace confirmed that problems started on November 17, when a portion of Cloud Files customers may experience 503 errors when attempting to access their files in the LON region.

The company says that its engineers continue work to fully remediate the
issue in the best possible time, but for some, problems have continued into December. Rackspace ran out of space

In a system status statement , the company added that its engineers started
to increase the storage capacity in the London region on November 24, but
that the mitigation would take effect over a number of days.

On November 28, Rackspace said: Customers should be able to access already uploaded content but may experience issues processing new uploads or delete actions.

As outages continued, we were told on November 30 that drives, which have to be replaced as a group, were being replaced with even larger-capacity counterparts, but it gets worse, because some were not being recognized by
the configuration and had to be re-introduced or replaced again.

Today marks the two-week anniversary of Rackspaces pretty serious blunder,
and it remains to be seen how long it will take for all of the drives to be back up and running.

While skeptics have expressed concern that an Internet outage could render
any data in the cloud unusable, or at least inaccessible for a period of
time, this mishap introduces a different type of threat that we would expect to be an easy one to mitigate.

TechRadar Pro has asked Rackspace how it allowed this to happen, but the company did not immediately respond. More from TechRadar Pro Looking for an alternative? Here are the best cloud hosting providers Here are the best
cloud storage and best cloud backup tools Major Microsoft Azure outage was caused by a simple typo



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Link to news story: https://www.techradar.com/pro/rackspace-experiences-a-rather-embarrassing-clou d-shortage


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