Easier broadband switching encourages more people to change provider

Date:
Fri, 10 Dec 2021 16:29:59 +0000

Description:
The number of UK households that have never switched falls to just 18%

FULL STORY ======================================================================

Ofcom rules that simplify the process of changing broadband provider are having an impact on the industry, with more than 800,000 people making a switch for the first time during the past year.

Measures introduced by the regulator in 2015 mean consumers that want to move between suppliers that both use the Openreach copper network only need to contact their new provider who will then handle the switch.

And since 2020, operators are obligated to notify customers when their contract is coming to an end so they can shop around a benefit from a better deal. Easy broadband switching

Ofcoms own statistics have shown that 1.3 million broadband customers have secured a better deal since the notifications were introduced, with the
number of households out of contract falling from 8.7 million to 7.4 million.

Meanwhile the average price of a contract fell from 39 in 2019 to 38.19,
while average speeds continue to rise.

Separate research from Zen found the number of households that have never changed provider has fallen from 21% to 18%, while a third plan to move
within the next 18 months. The new regulations help explain this trend, as does the desire for reliable connectivity during the pandemic.

Many households acknowledge the benefits of shopping around but found the
task too daunting or feared they would get an even worse service with another company. According to the study, 63% of people who have switched say the process was much easier than they expected.

The appetite for increased bandwidth and bullet proof connectivity is real with households connecting more devices to their home internet connection
than ever before, said Paul Stobart, CEO at Zen. This has had a significant impact on peoples relationship with both their internet connection and how it works, and in turn, their broadband provider.

Ofcoms next step is to apply one touch handover s to all providers and technologies not just companies using Openreachs copper network - from April 2023. If you haven't switched before then it's a good time to look at the
best broadband deals



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Link to news story: https://www.techradar.com/news/easier-broadband-switching-encourages-more-peop le-to-change-provider/


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