Google Pixel 6 screen repairs are breaking the fingerprint sensor

Date:
Thu, 17 Feb 2022 11:17:31 +0000

Description:
A fixed Pixel 6 screen can lead to a broken fingerprint sensor, but this is just the latest of many issues affecting the phone.

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If you get your phone repaired then you expect it to, well, be repaired. But in the case of some Google Pixel 6 and Pixel 6 Pro owners, thats not exactly happening, as screen repairs are reportedly breaking the fingerprint sensor.

The issue was highlighted by Louis Rossmann (a repair shop owner) on YouTube, who referenced various threads about the issue across the internet, so it seems to be something a lot of users are suffering from.

The issue is that when a Pixel 6 screen is repaired, a calibration tool for the fingerprint sensor needs to be run, but in some cases it will fail, stating that it couldnt find the unique calibration software for this device.

When this happens the fingerprint scanner cant be used, and there doesnt appear to be a reliable way to resolve the issue. Worse, it reportedly occurs even with Google-endorsed repair providers.

In an iFixit thread , someone claiming to be a Google Certified Technician suggested that part of the problem might be running the tool through Windows computers, with them having found some success on a Chromebook. But its not clear whether that would work for everyone and of course many stores and users wont have access to a Chromebook anyway.

Its unclear how many people this problem is actually affecting either, with some repairs seeming to be successful, but it doesnt inspire much confidence.

Google appears to be looking into this via its IssueTracker , but there arent any updates. So for now wed suggest being extra careful with your Pixel so
its screen wont need to be repaired. Analysis: the latest of many Pixel 6 problems

The Google Pixel 6 range has faced an almost comical number of issues at this point, so much so that we made a whole guide dedicated to Pixel 6 problems .

From a lack of signal, to a green tint on the screen, an unreliable fingerprint scanner, broken Wi-Fi Calling, ghost calls to contacts, slow charging, and the fingerprint sensor breaking when the battery runs flat, the Pixel 6 range has faced a myriad of issues.

Just a couple of weeks ago another problem was added to the list, with the Magic Eraser function causing the phone's Photos app to crash . Though Google was quick to fix that one.

A software update in January also fixed a number of bugs, so Google is
clearly working on these problems, its just a shame there were so many of
them to begin with. Hopefully this latest fingerprint sensor issue is high on Googles priority list to fix, as that sounds extremely frustrating for those affected. Get more out of your Pixel with the best Android apps

Via GSMArena



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Link to news story: https://www.techradar.com/news/google-pixel-6-screen-repairs-are-breaking-the- fingerprint-sensor/


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