Uber is giving riders the ability to view the awful truth about their star ratings

Date:
Wed, 16 Feb 2022 20:42:37 +0000

Description:
Uber is giving riders the ability to view a more detailed breakdown of the 15-star rating drivers give them after a ride.

FULL STORY ======================================================================

Uber is ending the mystery of your ride-sharing rating score. If three
drivers gave you 2 stars, youll now be able to see it. You won't, however,
see which drivers gave you which scores.

After more than a decade in business, whipping out a smartphone and summoning an Uber driver has become second nature for many people, as has the sometimes-awkward process of giving the driver a rating after the trip. However, Ubers star rating system is a two-way street as drivers also rate passengers. Until now, though, riders could only see an average of their scores. In a company blog post on Wednesday, Uber announced that riders could view a breakdown of their star scores in the app.

Now, were making it easier than ever to see exactly how your rating is calculated, and for the first time, were showing you the good (and the bad) ratings you received, the company wrote.

Understanding how Uber drivers perceive and rate you could be either comforting, Oh, they notice Im always on time and in the right place, or demoralizing, I guess drivers don't like me eating my foot-long heroes, in their back seats. At the very least, it might lead to a more egalitarian relationship between riders and drivers.

If youre ready for this experience, heres how to access your detailed ratings in the Uber app.

Start by heading to Settings in your Uber app. There, select Privacy and then the Privacy Center. Swipe over to the section titled Would you like to see a summary of how you use Uber? In addition to a breakdown of ratings drivers have given you, this menu shows general statistics, such as how many trips youve taken, how long youve been a member, and more. You can also view information on individual trips youve taken and how you paid for them.

The feature is available to all riders and is part of a transparency push by the ridesharing company. Though Uber keeps your data for the duration of the time you have an active account, the ratings you see in the app only reflect an average of the last 500 trips. If youre looking at your score and
wondering how you can bump your average rating, Uber has some tips, most of which are common sense: Dont leave trash in the car when you leave Buckle up Dont make the driver wait for you Dont be a jerk Dont slam the door

Uber also outlined the cities where riders get the best and worst scores from their drivers. Seattle and Washington, DC were among the worst, but New York City ranked the lowest. At the other end of the spectrum, riders in
Nashville, St Louis, and San Antonio earned better scores.

Wherever you live, this Uber passenger information could help you make a difference in your and your next Uber driver's shared experience.



======================================================================
Link to news story: https://www.techradar.com/news/uber-is-giving-rider-the-ability-to-view-the-aw ful-truth-about-their-star-ratings/


--- Mystic BBS v1.12 A47 (Linux/64)
* Origin: tqwNet Technology News (1337:1/100)